Privacy Policy

Consent

Personal data is any information that allows you to identify an individual directly (for example, surname) or indirectly (for example, telephone number).

Before you provide us with your information .personal information, we recommend that you familiarize yourself with the privacy policy.

This "Customer Privacy Statement" forms part of the terms and conditions governing our hotel services. You give your full consent by accepting the terms and conditions of this provision.

Applicability

In this Privacy Policy, the pronouns "we", "us", "our", etc. refers to Complex-Codru We understand the importance of protecting our customers' personal data and try to clearly explain how we collect, use, disclose, transmit and store information. This privacy policy governs our collection, processing and use of personal information.

The privacy policy applies to this website and any services or features we provide that are mentioned or referred to in this privacy policy (collectively referred to as "Our Service".
Please note that the Privacy Policy applies to your use of our Service. It also applies if you use a computer, mobile phone, tablet, television or other device to to access our Service. It also applies to the Service we provide without electronic means.

Please read the Privacy Policy carefully because each time you use our Service, you agree to the practices described in Privacy Policy If you do not agree with the rules described in the Privacy Policy, you must not use our Service.

Consent

Applicability

For what purposes do we collect data?

We collect and use personal data to improve customer service and relationship management and to provide our Service. Some personal information is collected to provide you with a personalized and improved service.

We collect personal information to:

To manage your room reservations and other hospitality services
for the purpose of creating and maintaining legal documents in accordance with applicable law
For the purpose of collecting information in order to prepare and satisfy requests related to your stay (for example, room preferences)

In the purpose of managing your stay at the hotel
We control access to your room
We control the use of services (phone in the room, minibar, online ordering of food in the room, WiFi, etc.)
We control the customer lists with personal data for operational reasons, such as today's arrival, departure or list of customers in special categories (eg VIP etc.)

To improve our hotel services
To adapt products and services to better meet your and our customers' requirements
To process your personal data through marketing programs for marketing and promotional purposes and to better understand your requirements and wishes
To provide you with useful information about promotions or other promotional communications
In order to provide you with information about special offers and the new Service
In order to provide you with personalized content and offers based on your past activities

For the purpose of managing the relationship with you before and after your stay
For the purpose of administering loyalty programs
For the purpose of administering customer databases
For the purpose of administering evaluation and analysis of the market, our customers, products and services
For the purpose of generating data and statistical reports
For the purpose of managing the preferences of new and existing customers
For the purpose of sending brochures, promoting products and offers . We may also contact you by phone

To improve our services
We conduct market research and analyze surveys and customer feedback
We process customer complaints and complaints
We we offer you the benefits of loyalty programs

System security
We record data for security and fraud prevention

To comply with Greek and European legislation
To ensure you use of our spa and fitness facilities
For market research, customer satisfaction, service quality and direct marketing and sales promotion purposes

What personal data do we collect?

Information You Provide Us Directly.
Some of our Services allow you to provide information directly to us. For example:

If you order a paid service or product from us, we may ask for your name, number and billing information to process your order.
If you enter a competing online service or promotion we run - promotions, we may ask you for your name, contact details, email address, age and gender, your personal or business interests, other personal characteristics and your opinion of our products and/or services.
Some of our Services allow us to contact other people. This communication will be transmitted and stored in our systems

The information we request from you and/or your family members is as follows:
Contact information (eg name, surname, middle name, passport number, identity card, phone number, home address, email)
Personal data(eg date of birth, nationality, place of birth )
Date of arrival and departure, flight number and room number
Preferences and interests(eg room for non-smokers, preferred floor, bed type, sports, cultural interests)
Medical data related to your health, such as medical reports and certificates, results of medical examinations, data on pathological diseases, etc. Questions and comments, left behind during or after a stay at one of our hotels.

The information we collect about people under the age of 18 is limited to first name, last name, nationality and date of birth and can be shared with us by adults/guardians. Please ensure that your children do not send us personal information without your consent (especially over the Internet). However, if such information is sent to us, please contact the Data Privacy Department (see the "Questions and Contacts" section) to request that this information be deleted.

Information such as your passport number , free time, activities, hobbies, possible health problems, whether you smoke or not, can be considered confidential. We retain such information only as required by applicable law or after obtaining your explicit consent (for example, to provide you with an appropriate service such as a special diet)

Information about use of our Service
In addition to the information you provide directly, we may also collect information about your use of our Services through the software on your device and through other means. For example, we may collect:
Device Information- such as model, mobile device identification code, (IMEI number) and other unique device identifiers, MAC address, IP address, the operating system versions and settings of the device you use to access the Service.
Login Information - such as the time and duration of use of the Service, search queries and any information stored in cookies - placed on your device
Other informationabout your use of our Services, such as the apps, websites you visit, and content you use. 
Third Party Information
We may receive information about you from government and commercial sources (as required by applicable law) and combine it with other information we collect from and about you. We may also collect information about you from social networks when you use their services.

Collection of Additional Information
We may also collect additional information about you, your device, or your use of the Services as described above or with your express consent.

You may choose not to provide us with certain data, but this may affect your ability to use certain Services.

When do we collect personal data?

We collect personal data in cases such as:

a) Activities of the complex:
Reservation of a room
Registration and payment
Reservation of a room and/or use of services hotel, such as catering services, spa services and entertainment services.
Various requests, allegations/complaints or/and disputes.

b) Participation in marketing programs or events: Registering to join a loyalty club (if any)
Participating in online and offline surveys (such as the Guest Satisfaction Survey)
Participating in competitions and games
Signing up for newsletters to receive offers and other promotions by email.

c) Obtaining information from a third party:
Travel agents, tour operators, GDS booking systems , online booking systems (eg booking .com, expedia.com) and other booking systems.

Electronic actions
Connecting to our websites
Connecting to the Wi-Fi network of our hotels
Completion of online forms (eg reservation form, pre-registration form, satisfaction survey form, etc.)

Terms regarding third party access to your personal data

RiversideResort will not share your personal information without your consent with third parties for commercial or marketing purposes.

However, we may disclose your information to the following parties:
 Business Partners. We may also share your information with trusted business partners to provide you with promotional materials, advertisements and other offers.
Service providers and/or third parties that process our information you.We may also disclose your information to companies that provide services to us or on our behalf, such as computer contractors, bulk mail companies, banks, credit card issuers, law firms , postal service companies. , companies, that provide printing services, etc.
Other third parties, if required by law or to protect their Service. In a few cases, we share your information with a third party:
o to comply with the law or to comply with a mandatory legal process (such as a search warrant or other court order)
o to confirm or comply with the policies governing our Service and
o to protect the rights, property or safety of or any affiliate, business partner or associated customer.
Other third parties involved in corporate transactions .We may disclose your information to third parties in the event of a merger or transfer, in the event of bankruptcy, or if we lose control or management of or cease to be a licensor of one of the hotels currently in our portfolio. .
Sharing of information with a third party with your consent or at your requestIn addition to the information described in this Privacy Policy, we may share information about you with a third party at your request your or consent.
Legal requirements: We reserve the right to disclose any personal data if requested to do so by a court or government authority or if we believe that action is necessary or desirable to comply with the law or to protect our rights or property under applicable law. We also reserve the right to retain personal information collected and processed in order to comply with accounting and tax rules and regulations, as well as special archiving laws.

To provide a quality service, we provide access to your personal data or a certain part of the data, our relevant and authorized staff:
Complex staff
Reservations Department
IT Department
Marketing Department / Guest Relations
Department Legal services, if necessary
Medical services, if necessary

What we do to keep your information safe

We have reasonable organizational and technical means to protect information and, in particular, any sensitive personal data that is collected to provide the Service. Our IT department follows international standards and procedures to ensure network security and data encryption.

However, please note that although we take reasonable steps to protect your information, no sites web, no internet transmission, no computer. the system and wireless connection are completely secure.

Data storage

We take reasonable steps to ensure that your information is retained only as long as necessary or as required by contract or applicable law.

Cookies, beacons and similar technologies

We, as well as third parties who provide content, advertising or other means, may use cookies, beacons and other technologies.

Cookies
Cookies are small files that store information on your computer, mobile phone or other device. These allow anyone who puts them on your device to recognize you across different sites, servers, devices and/or to recognize your viewing time. Cookies serve several useful purposes. For example:
Cookies remember your login details so you don't have to enter them every time you visit our sites.
Cookies collect information about how users use site, such as the most visited pages and the duration of the visit Therefore, we use cookies to improve the functionality of our Service, increase the efficiency of page navigation, remember settings and maximize the user experience.
Cookie- cookies are used to limit the number of times a user views the same ad, as well as to measure the effectiveness of advertising campaigns.
Cookies help us and third parties deliver relevant content and advertising to you by collecting information about the use of our Service and other websites and applications.

Blocking or deleting cookies and restricting their action can be in your browser settings. The steps required to do this may vary depending of browser. For instructions, use the "Help" function in your browser. Your device's operating system may contain additional cookie settings.

Please note that certain Services on our websites are only available when cookies are used. Disabling cookies may restrict access to our content and may result in the Sites not working properly.

Other Local Storage
We and certain third parties may use and other types of local facility storage, such as local shared objects (called "Flash cookies") and local HTML5 storage (HTML5 web storage). HTML5 web storage functionality allows a web page to store data on the visitor's computer. Unlike regular cookies, these tools may use different parts of your device and cannot be controlled using standard browser tools and settings.

Beacons
We and some third parties may also use web beacons, which are electronic images called single-pixel images that send information from your device to a server. Web beacons can be embedded in web, video, and email content and allow a server to read certain types of information from your device, know when you've viewed certain content or an email message, determine the time and date you viewed it, the web beacon and the IP Address of your device. We and certain third parties use web beacons for purposes such as analyzing your use of our Service (in combination with cookies) and to provide you with more relevant content and advertising.

By accessing and using our Service, you agree to place cookies, other local tracking technologies, web beacons and other information on your devices. We also allow us and the third party mentioned above access to these cookies, local storage, web beacons and information.

Access - Correction of your information - Right to erasure of personal data

Under the law in some jurisdictions, you may request information about the data we collect and correct inaccuracies in it. Any additional statutory user rights remain unaffected. Subject to applicable legal retention regulations, we may charge you a small fee for providing this capability. We may refuse to comply with unreasonable repeated requests that require a disproportionate technical effort, compromise the privacy of others, are highly impracticable, or involve access that is not necessary as required by national law.
You may also request for your personal information to be deleted at any time.